Privacy policy
Last Updated: September 16, 2024
This Privacy Policy describes how ODETTE BIOBRAND (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on odettebiobrand.com (hereinafter referred to as the "Site"), or communicate with us in any other way concerning the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect personal information about you from various sources as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or enhance the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, the rights of our users, and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be related or associated with you. The sections below describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you provide directly through our Services may include the following:
- Contact Details: Includes your name, address, phone number, and email address.
- Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Includes your username, password, security questions, and other information used for account security purposes.
- Customer Support Information: Includes the information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information; however, doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information We Obtain From Third Parties
Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, like Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders to provide the products or services you’ve requested, thereby fulfilling our contract with you.
When you visit our Site, open or click on the emails we send you, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be handled under this Privacy Policy. See also the section below, Third-Party Websites and Links.
Use of Your Personal Information
We use your personal information for the following purposes:
- Providing Services and Products: We use your personal information to deliver the Services and fulfill our contract with you, which includes processing payments, fulfilling orders, sending notifications related to your account or purchases, managing returns, creating and administering your account, organizing shipping, and facilitating returns or exchanges.
- Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending you promotional communications via email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in promoting our products, in accordance with Article 6(1)(f) of the GDPR.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or act upon potential fraudulent, illegal, or malicious activities.
- Communication and Service Improvement: We use your personal information to provide customer support and improve our Services.